VISIT OUR PATIENT PORTAL TO PAY YOUR BILL ONLINE!
For questions or more information please contact our Health Information Management Department (HIM) at 618-443-2177, ext. 3336.
Frequently Asked Questions
What is Patient Portal?
The Patient Portal is a secure web-based system that will allow you to access portions of your medical record. Once you have registered for the Patient Portal, this service is available online anytime you want to log in.
How do I get started?
- The next time you are at the hospital or a clinic, show the Admitting staff your photo ID and give them your personal email address. You will receive an email invitation with a link to our Patient Portal and Registration process.
- Click the link within the email, it will take you to the website where you are able to register for a Patient Portal account. You will have the opportunity to create your own secure User ID, Password, and Security Questions.
- Now you can begin accessing your medical records online. For security reasons, remember to keep your Password and Security Questions and Answers private.
- For future visits to the Patient Portal, go to our website and click on the Patient Portal link on our Home page.
To start the process outside of a visit, complete this Non-Patient Portal Consent Form, and along with a copy of your driver’s license, email to Portalhelp@spartahospital.com, or mail to Sparta Community Hospital, Attn: HIM, P.O. Box 297, Sparta, IL 62286.
What is needed to access the Patient Portal?
All you need is a computer, laptop, tablet, or smartphone with internet access and an email address (email address is optional).
Can I register for the portal over the phone?
Protecting your health information is very important to us. The Health Information Department will assess each phone request individually. If they cannot help you over the phone, they will mail or email information to you.
Why can’t I access my child’s account through the Patient Portal?
Privacy Laws prevent parental access to certain portions of a child’s records. For that reason, we currently do not allow portal access for patients under 18 years of age. For copies of your child’s Medical Record, contact our Health Information Management (HIM) Dept. during regular business hours, Monday –Friday, 8am-4:30pm.
Can I set up an account as an authorized representative?
If you are given consent by the patient, you can be set up as a portal authorized representative. Start by completing this Authorization for Authorized Representative Access to Patient Portal. It requires the patient and representatives signature. Email the signed form to the portal help desk or mail to the hospital address above.
I am having trouble logging in and accessing the Patient Portal. What do I do?
Please contact our Portal Help during Regular Business Hours, Monday – Friday, 8:00 am – 4:30 pm. They can assist you in accessing your Patient Portal Account. If your call is received after Regular Business Hours, leave a message and contact phone number. Your call will be returned on the next Regular Business Day.
What if I forget my password?
Log on to the Patient Portal and Click on the FORGOT PASSWORD Link. Follow the Directions.